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Information Specialist - Intern

Advanced Correctional Healthcare, Inc. is proud to have been awarded the Better Business Bureau’s Torch Award for Ethics, Mental Health America’s Silver Bell Seal for workplace mental health and is honored to be certified by employees as a Fortune Magazine Great Place to Work for the seventh consecutive year!

POSITION: Information Specialist - Intern

LOCATION: Corporate HQ located in Franklin, TN

HOURS: 20 hours per week

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       All other duties as assigned


REQUIRED EDUCATION AND EXPERIENCE: 
Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Fresh graduates are encouraged to apply.
SharePoint experience and working knowledge
Networking experience (IP, DNS, Load balancing)
Concept knowledge such as availability, scalability, maintainability)
Internet Information Server (ISS) experience
Website operation experience
Microsoft SQL server knowledge
HTML understanding
High degree of professionalism in customer service and client interactions
Ability to handle diverse situations and multiple projects.
Team Viewer experience
Bachelor’s degree in field applying for or 2+ years of experience.
Strong Microsoft Office, Internet, and email skills


ACH provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 


Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.Provide 24/7 on-call support for current clientsDocumentation of calls and issuesCreate and maintain monthly support logs for each site documenting problems for the month and billable hoursDevelop reportsIND123
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